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1.) Log in to your account

2.) Navigate to the Utility Billing home page

3.) On the right hand side of the screen, select "Manage auto pay"

4.) Confirm your current auto pay enrollment details and select "edit payment"

5.) Select "Enter new Credit card" and input your new card information

6.) Select "Update info"

Our utility billing is structured in two components: base charges for services and water consumption (if applicable).

1.) Base Charges: These are fixed charges for water and/or sewer services and are billed from the 15th of each month to the 15th of the following month. 

2.) Water Consumption: This is variable and depends on your actual water usage throughout roughly each calendar month. Water meters are read sometime during the last week of the month. Accordingly, your water consumption is billed based on usage during the calendar month prior to your bill date.

For Example: bill date = 3/15, service dates = 2/15-3/15, water consumption read dates= 1/29-2/25. 

Rates:

Residential Flat Rate Charges: 

3/4" Water Monthly Flat Rate: $21.98

Sewer Monthly Flat Rate: $60.77

Combined Monthly 3/4" Water & Sewer Flat Rate Total: $82.75

*Rates vary based on meter size. For commerical or multi-family properties, please call City Hall at 541-447-5627 to confirm services and associated charges.  

Water Consumption Charges:

*1 Unit = 748 Gallons

Tier I: 1-25 Units $2.46/Unit

Tier II: 26-37 Units $2.70/Unit

Tier III: 38+ Units $3.07/Unit

No, you will not be charged an additional fee for using a card. 

To enroll in our automatic bank draft option, please bring or mail a voided check to City Hall, 387 NE 3rd Street, Prineville, OR 97754. In addition, you will need to sign and complete an authorization form. If you would like a form sent to you, please email utilities@cityofprineville.com. 

Please note: our bank draft will always pull your present account balance on the 1st business of each month.